Your privacy matters to us.

1. Information We Collect

Depending on how you use OVHE Tech, we may collect the following categories of data:

• Account information such as your name, email address, profile photo, and authentication details.
• Subscription and billing records such as selected plan, credit balance, purchase history, payment status, and transaction reference IDs.
• Usage and product data such as generated credits, feature usage, dashboard activity, device session state, and operational logs needed to keep the product working.
• Support communications you send to us through email, contact forms, or WhatsApp.
• Technical information such as browser type, basic IP-derived region information, app version, and security verification signals used to prevent abuse.

2. How We Use Information

We use collected information to operate, protect, and improve OVHE Tech. This includes:

• Creating and maintaining user accounts.
• Processing subscriptions, credit purchases, payment verification, and entitlement activation.
• Delivering desktop login flows, syncing account state, and restoring access across devices.
• Responding to support requests, abuse reports, billing questions, and refund reviews.
• Monitoring security, detecting fraud, preventing unauthorized access, and troubleshooting service issues.
• Improving reliability, performance, and user experience through product analytics and service diagnostics.

3. Payments and Third-Party Services

Payments may be processed through third-party providers such as PayPal or other payment partners we use from time to time. We do not store full card numbers or raw payment credentials on our own servers. Payment processors may collect and handle billing data under their own privacy terms and compliance obligations.

We may also rely on third-party services for authentication, cloud hosting, analytics, abuse prevention, email delivery, and customer communications where reasonably necessary to operate the service.

4. Data Sharing

We do not sell personal information. We may share limited data only when necessary:

• With infrastructure, hosting, authentication, or payment providers that help us run the service.
• With support or compliance partners when needed to resolve disputes, fraud, or abuse cases.
• When required by law, legal process, government request, or to protect our rights, users, or platform integrity.
• As part of a merger, acquisition, or asset transfer, subject to appropriate confidentiality protections.

5. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain billing records, resolve disputes, enforce our agreements, comply with legal obligations, and protect against fraud or misuse. Retention periods can vary depending on the data type, account status, and operational or legal requirements.

6. Security

We use administrative, technical, and operational safeguards designed to protect user data. These may include access controls, authentication checks, security verification, log review, and restricted operational access. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect information using reasonable measures.

7. International Users

OVHE Tech may be used by customers in multiple countries. By using the service, you understand that your data may be processed in countries where our providers, infrastructure, or operational services are located, subject to applicable safeguards.

8. Your Choices and Requests

You may contact us if you want to:

• Update or correct account information.
• Ask questions about data handling or billing records.
• Request account deletion, subject to any legal, fraud-prevention, or billing-retention obligations.
• Report privacy or security concerns.

9. Children's Privacy

OVHE Tech is not intended for children under the age required by applicable law to consent to data processing in their jurisdiction. If you believe a child has provided us personal information improperly, please contact us so we can review the situation.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect service changes, legal requirements, security improvements, or operational updates. The latest published version on this page will apply going forward.

11. Contact

If you have privacy questions, data requests, or concerns about how OVHE Tech handles information, please contact us through our contact page or by email at [email protected].